Data We Handle and Why We Need It
When you register, we ask for your phone number, name and date of birth so we can verify your account and process withdrawals. Every deposit you make through bKash, Nagad or Rocket generates a transaction reference that we store alongside your account wallet balance to reconcile
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payments and handle any disputes. We also log your device type, IP address and session timestamps each time you visit the lobby or mobile app, which helps us detect unusual login patterns and keep your account secure. If you contact support through live chat or the
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help form, we keep a copy of your message and our reply so we can follow up on unresolved issues. We do not share your phone number, wallet transaction history or contact details with third-party marketing platforms. Payment-processor partners receive only the minimum data required to
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clear your deposit or withdrawal, and they handle it under their own privacy obligations. Cookie files store your language preference, session token and device ID so you stay logged in when you switch between the sportsbook and slot lobby on the same device. You can delete
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cookies through your browser settings, but some features such as auto-login and balance display will stop working until you sign in again. We retain account records, transaction logs and support tickets for the period required by our payment partners and applicable regulations in eligible regions, then
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archive or anonymise them. If you close your account or request deletion, we will remove personally identifiable fields within thirty days, though we must keep transaction references and dispute records for audit and compliance purposes where local law requires it.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.